FAQ
Frequently Asked Questions
What shipping company will be used?
All orders will be delivered using PostNL or DPD. If you have ordered multiple items they may be sent separately.
How do I track my order?
We will inform you by email on the progress of your order. If you have any question please contact us through the contact page or send an email to: Support@aurumclo.com
What are the shipping costs
The shipping fee is typically €6,95. Howeever this may vary depending on the country. Shipping is free for order above €150,-.
I want to refund my order
We offer a 14 day return policy. The items must be returned unworn and in the original packaging. The delivery costs are your responsibility.
How long does it take for a refund to be issued?
Once we receive the items that have been returned we will inspect the quality. If al the requirement are you will receive an email that contains the approximate date you will receive your refund.
Question
Answer
What payment options are accepted?
We offer different type of payment options:
- Paypal
- CreditCard
- iDeal
- BankTransfer
- Maestro
Question
Yes currently we are available in:
- Flavourz Kortelijnbaan 8A, 3012ED Rotterdam
- Arturo Fashion Molenstraat 110, 6511HK Nijmegen
What shipping company will be used?
All orders will be delivered using PostNL or DPD. If you have ordered multiple items they may be sent separately.
How do I track my order?
We will inform you by email on the progress of your order. If you have any question please contact us through the contact page or send an email to: Support@aurumclo.com
What are the shipping costs
The shipping fee is typically €6,95. Howeever this may vary depending on the country. Shipping is free for order above €150,-.
I want to refund my order
We offer a 14 day return policy. The items must be returned unworn and in the original packaging. The delivery costs are your responsibility.
How long does it take for a refund to be issued?
Once we receive the items that have been returned we will inspect the quality. If al the requirement are you will receive an email that contains the approximate date you will receive your refund.
Question
Answer
What payment options are accepted?
We offer different type of payment options:
- Paypal
- CreditCard
- iDeal
- BankTransfer
- Maestro
Question
Yes currently we are available in:
- Flavourz Kortelijnbaan 8A, 3012ED Rotterdam
- Arturo Fashion Molenstraat 110, 6511HK Nijmegen
